We have updated our Terms 23 March 2017

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4 comments

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    Pamela Weaver

    I received your email and was VERY reluctant to click on it, because it did not seem genuine (there were extra letters in front of the address). When I came to my account to look for the terms and conditions update so I could do it without clicking on a link in an email I didn't trust, I could find no mention of it! I only found this post by chance when searching for keywords to find out who to report the email to and now it looks like the email might be genuine afterall!! But would it not be better to put a link in the 'my account' bit so people can come to the site and know they are coming through a safe address, rather than a link in an email to an address that we have had drummed into us looks iffy if it has a different address from the host site? 

    I'm raising this here, because you say you are rolling this out to see the response... and i'm not sure you are going to get the response you are hoping for if people see the email as suspect too. 

  • Avatar
    Cat

    Hi Pamela,

     

    Thank you for your feedback, we will be posting the Terms and an alert on site as well but wanted to get the ball rolling as soon as possible, I will pass on your feedback about the email and when we send it again will see what changes we can make to reassure people.

     

    Cat

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    Pamela Weaver

    Thank you Cat. I think it's very hard these days when we have it drummed in to us not to go to sites through links in emails.

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    Aberdeen Cyrenians

    Is there a summary of what the key changes in the terms are? 

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