If you have recently registered with us and used facebook to create your account, there has been an issue reported whereby you can't log in to the app on either iOS or Android as your user details aren't recognised.
We are looking into this, updates will be released as soon as we can so that you can use our apps to raise for your chosen cause.
In the meantime, you can still raise donations shopping on your Apple or Android phone or tablet by going to our website as your would on a PC/Computer and searching for your chosen retailer that way. You could even create a shortcut on your homescreen to the easyfundraising website so you can get straight to where you want to be.
If you have any comments or queries, please send an email to firstname.lastname@example.org when the issue is resolved we will add an update here so you can follow this post as well to stay up to date.