If you use our Android App or if you're shopping with certain retailers on our iOS App, when you click to visit the retailer, you’ll be taken out of our App and automatically directed to their website.As long as you stay on their website, your visit and therefore donations should still track.
If you're taken to their App and not their website, this will break the tracking of the donation and you won't receive one for your purchases. We haven't been made aware of this happening on iOS as yet but it doesn happen on Android devices.
You can prevent the website diverting you to their app using the settings on your Android device, we have listed the common ones below.
Android 7
Open your Android settings and search for "default"
This should open App Permissions; near the top, under the Default heading, tap on "Opening links."
Near the top of the page should be a toggle for "Open links in apps" - set this to off/no.
Android 10
Open your Android settings and search for "default"
This should open a results window and you need to select Default Apps
Then Default Apps again then tap on "Opening links."
Near the top of the page should be a toggle for "Open links in apps" - set this to off/no,
Switching this setting to off should keep you in the web browser and tracking should remain in place for your donation.
If you need any further help, please send us a message.