How to contact Customer Support

How to speak to us

Need help? Just contact us on Messenger! Look for the blue Messenger button on the left side of your screen.

Messenger is a bit different than regular live chat, so don't be surprised if we don't respond right away. It's more like emailing, but in a chat style. We'll give you an idea of how long it might take us to get back to you when you send a message.

Whether it's sorting out donation hiccups or cheering you on in your journey, our Customer Support is here for anything you need. We love providing great customer service and will always try to do a little extra for you.

Need a different way to talk to us?

We're here to assist individuals with diverse needs, including those facing challenges related to disabilities or impairments affecting typing or reading. Recognising the unique requirements of each individual, our goal is to ensure our service is inclusive and accessible to everyone.

Simply schedule a call through the provided link, and we'll reach out to you at a time and day that suits you best. If you prefer an alternative method of communication, feel free to let us know, and we'll accommodate your preferences.

Schedule a call