Why isn't my donation the amount I expected it to be?

There are a number of reasons your donation may be lower than you expected, here are the most common:

• Some brands will exclude VAT and P&P costs from your donation this would mean the cost of your order was less and therefore so is the donation
• Some brands offer different rates for different items that you can buy, please check back on the brands page with easyfundraising to see their donation rates
• Some brands offer a different rate depending on if you have ever shopped with them before or whether you're a new customer to them, again you can check these on the brands page on easyfundraising
• Some brands exclude some goods from being eligible for a donation, if your order included something that wasn't eligible, the amount you paid that could have a donation claimed would be lower
• Have you returned part of your order? If so, the amount you spent will have reduced and this will mean your donation reduces as well

Our Customer Support team are always happy to investigate any queries with donations, just find the donation you want us to check in your Donation History, click the arrow next to the donation amount and then click on the button to Query Donation. Then just add the information that is requested and we will do the rest.