The majority of donations are tracked within a few hours of purchase from the retailer. On rare occasions you may not receive a donation for a purchase you have made, the main reasons for this are usually:
- Order was cancelled
- An unauthorised voucher code was used, please only use vouchers codes that we have supplied
- A saved quote was used from a comparison site was used in purchase of insurance
- A product was purchased which a donation was not offered on
- You weren’t signed into an easyfundraising product
- You didn’t complete your purchase in one go. Saving your purchase to complete later may stop the brand reporting back a donation to us.
To check if a donation has tracked you should be able to view this in your donation history.
However, if a purchase you made is not showing in your donation history, our Customer Support team are more than happy to chase this for you. Just complete our missing donation form with the purchase information from your brand confirmation email.