We collect payment details from a cause when they register on the platform. Then, once a quarter, we send across all donations which we have received from the brands you shopped with. A cause needs to hit a minimum threshold of £15 before a payment is triggered. If the balance is less than £15 then the donations carry over until they can be paid.
A donation is ready to be paid when:
- we have been paid by the retailer for the amount raised
- it was raised before the statement cut off date, this is normally the end of the previous quarter
- if the total of donations ready to be paid is over £15
We'll send the cause admin an email to let them know the quarterly statement is ready to view in their Account. This will tell them which donations have been paid and will be included in the payment.
The transactions view that a cause admin has access to shows the following statuses:
| Our Status | What this means |
| Pending | We've received a notification that a donation could be given of this value. It's still to be validated and is not guaranteed for this amount. |
| Confirmed |
The donation has been updated to show this is what we should receive from the network, no donation is guaranteed until we have been paid by the network. We will be adding a status in the coming weeks to show which donations are ready to be paid. |
| Declined | The donation has been rejected by the network, if you are unsure why this might be you can complete a donation query form for us to get more information for you. |
| Paid | We have been paid by the network and have paid the donation to the cause. |
We aim to make payments within 90 days of a quarter ending:
Quarter details are:
Quarter 1 ends on 31st March and statements are ready by the end of June
Quarter 2 ends on 30th June and statements are ready by the end of September
Quarter 3 ends on 30th September and statements are ready by the end of December
Quarter 4 ends on 31st December and statements are ready by the end of March
The cause admin can check:
- Cause statements - what has been paid
- Cause payment details - where they are being paid to
You can see more about the possible changes to a donation here.
If you have any additional questions then please contact our support team who will be happy to help.