There are a number of reasons your donation may be lower than you expected, here are the most common:
- Some retailers will exclude VAT and P&P costs from your donation this would mean the cost of your order was less and therefore so is the donation
- Some retailers exclude some goods from being eligible for a donation, if your order included something that wasn't eligible, the amount you paid that could have a donation claimed would be lower
- Some retailers offer different rates for different categories or even if you are a new or existing customer with them
We will always make sure you know what rates are available for you donations in the retailers Important Information section on the retailers page on our website or, if you use our App you will find this by clicking the circled 'i' next to the retailers name.