Some donations will be added to your account the same day that you shop, others are added when your order is dispatched.
We would normally allow 2 weeks to pass before we started to worry but so that you don't have to remember to come back and check, you can let us know you are missing a donation as soon as you realise it isn't showing on your account.
Some bigger purchases such as travel and insurance, can take longer. For example, if you book a hotel stay you might not get the donation until after you've stayed.
To let us know you have a donation missing you just need to fill in our Missing Donation form which you can get to on your Donation History.