There are a few reasons why a donation might be reversed. The most common ones are:
- Items were returned
- The order was cancelled
- A voucher code was used that wasn't shown on easyfundraising
- There was something in the terms and conditions - you can check the specifics on the retailer's easyfundraising page.
If none of these reasons apply, please use the link next to the donation on your Donation History page to let us know and we will contact the network for you to find out what's happened.