We hope you never have the need to make a complaint but if you have an issue with easyfundraising.org.uk we would ask you to contact our Support team in the first instance by emailing us@easyfundraising.org.uk or submitting a request.
If the reply you receive does not resolve things to your satisfaction you can escalate your query by sending full details of the issue to complaint@easyfundraising.org.uk
This will be passed on to the Customer Support Manager who will respond within 2 working days. Please note if your query is relating to a Missing Donation from a retailer this needs to be reported to us via the Missing Donation Form available in your account.