I haven't received my donation, what should I do?

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8 comments

  • Avatar
    Greig Pinnell

    I have not received my donations from my purchases on eBay since 07/02/2017. I have spent £517.94 since this date. Please can you advise. Regards Greig.

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    Andrea Uttley Kendall

    I bought a sofa from eBay for £299.99
    I have still not got the money for south west Kindship care
    Please can you advise me
    Thanks andrea

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    Tim Bailey

    Spent around £200 buying via easy fundraising for Amazon over the last couple of months and still my account shows zero.
    My partner has bought things from Amazon as well using your app and nothing showing there either.
    If this isn't a con then what is it?

  • Avatar
    Roisin

    Hi Tim, I'm afraid that Amazon do not have a facility we can use to look into why your donation hasn't automatically been received and we unfortunately have no way of adding a donation for this purchase to your account. However it may be connected to how you are shopping with them and you can find detailed info here. 

    I hope this helps but please contact our support team if you need any further help. Roisin

  • Avatar
    Vanessa Dixon

    I haven’t received any donations from Morrison’s. There are only 2 dates available for me to report, which I have done. There is over £500 in shopping that the donations have not been made. I’ve tried taking this up with Morrison’s but they are less than helpful

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    Amareen Ahmed

    I have did a shop with sainsburys and my contribution is showing as 0.

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    Roisin

    Hi Amareen, I am sorry you are having some difficulty. Please submit a missing donation enquiry and the team can check this out for you. Roisin

     

  • Avatar
    Roisin

    Hi Vanessa, I'm afraid at the moment Morrisons only offer a donation to new customers who have never used them before. Please check their terms and conditions on their listing for any exclusions. I hope this helps, Roisin.

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