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  • Avatar
    Martin Long

    The donation reminder extension for Chrome does not seem to be updating personal totals and is now very different from my actual easyfundraising total.  The total raised for my cause and number of supporters appears to be updating each time but my personal total and ranking is now way out of date.  Thank you.

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    Hi Martin

    This is something we are aware of, if you can follow https://support.easyfundraising.org.uk/hc/en-gb/articles/226239988-Cause-Pages-and-Leaderboards we will be adding updates here when it is fixed.



  • Avatar
    Simon Ruddock



    On the safari plugin, I got this:



    Obviously a simple fix but just thought i would point it out.

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    Linda Thom

    the banner on my website no longer appears

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    Thanks Simon and Linda

    I have created tickets for you both with our Support Team and they will get back to you shortly.


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    Gemma Bolton

    Hi there, there seems to be a glitch with the Sainsbury's Groceries donations...

    Over the past two weeks I've received your 'don't miss out' emails despite having clicked through directly from your site (rather than using the usual donations button) for these two orders. Both were placed using Firefox; for the latter I took a screenshot of the 'If you made purchases, any donations raised are on their way message' as I was worried it would happen again. Plus I'd gone out of my way to top up my order for the higher donation this time. 

    I've just placed an order using Chrome on this occasion and have once again screenshotted the message.

    I'd usually place a missing donations message regarding this but thought there could be a wider glitch with this one.

    Thanks for your time & all the best,


  • Avatar
    Tim (Edited )

    Retailers no longer highlighted in either IE11 or Chrome.

    No activation message when purchasing through easyfundraising.

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    Tom Coxen

    The link to post to Facebook from your email about the donation given does not work. The posting page is just blank.

    In the link: http://9nl.us/izeh?u=http%3A%2F%2Fhttps%3A%2F%2Fwww.easyfundraising.org...


    You have told the protocol in the url to be http and also https like this:



    This will not work.

    Facebook returns the following error:


    Best regards


  • Avatar
    Catherine Stewart

    Hi, My personal tally and the leaderboard are still different from each other. Kind regards, Catherine S

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    Adrienne Marshall

    Just bought something off ebay and the donation didnt work. I searched in the little right hand side box for it first as i know ebay doesnt automatically do it. But still didnt work? 

    Thanks Addie

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    Keith Fawcett

    Received an email invitation to complete a survey but when you click the link it shows this:

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    Joanne Shovelton


    The easyfundraising banner plug-ins have suddenly stopped working and are producing annoying error message pop-ups on our website. We constantly see the pop-up message "This page requires AC_RunActiveContent_QueryString.js" which must be dismissed. This is very annoying to our visitors.

    When clicking OK to dismiss the alert, the page loads, but does not have any easyfundraising banner. I would not be surprised if pages running other javascript plug-ins would also fail to load those.

    It happened on every page of my website, so I've had to remove the banner javascript code from the site completely.

    It also seems to be happening on all other web pages displaying an easyfundraising banner e.g. your own banner page: https://adminarea.easyfundraising.org.uk/manage-my-cause/marketing/website-banners/.

    Also, the Website Examples listed on your page here: https://adminarea.easyfundraising.org.uk/manage-my-cause/marketing/your-website/ have some problems. None of the examples are showing the graphics on your page, additionally the AKPA landing page has the error alert when clicked on, the other two take me to their own "Page Not Found" landing page.

    Kind regards,


  • Avatar
    Jan Bassett

    I just clicked a facebook share link in a confirmation email but got a blank facebook page with the URL https://www.facebook.com/dialog/return/close?error_code=100&error_message=href+should+represent+a+valid+URL#_=_


    From the URL Facebook obviously didn't recognise the URL that resulted from clicking the http://9nl.us/ link in the email (neither the small button at the top or larger one in the middle).

  • Avatar
    Jan Lucas

    unable to log in to admin area from page 


    it gives the message:

    "You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'AND ext.id =' at line 1"

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    Rachel Green

    I can't get donations to work in iTunes.  I've tried using Firefox and Microsoft Edge on my Windows 10 computer and the same thing always happens.  When I leave the easyfundraising page to shop I am taken to an Apple page which invites me to download iTunes.  I already have iTunes on my computer.  Even if I do download it again the same thing keeps happening.

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    Kay Lyness

    I'm getting complaints from people who use Easy Fundraising that orders are not being received by retailers and this is affecting their business so now they are refusing to use EF meaning we are losing out on donations.

    They say they have reported the issue several times but nothing has been done.

    Can you look into this please?

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    Lee Curtis

    I'm not getting any confirmation of address emails nor any responses to my complaints. However, the page to log issues has a couple of dead 404 links:

    (1) Contact Us page - "Before contacting our Support Team please take a look at our FAQ's to see if we've already answered your question. If we haven't, please get in touch and we'll be glad to help." Link dead.

    (2) Verify Your Email Address page -  "If this isn't right, click here to amend your details." Link dead.


    Not filling me with confidence that I should send you my bank account details.

  • Avatar
    Magdalena Valkova

    I always click the 'activate donation' button, and a message is displayed saying 'Donation Activated'.

    However, every time i check out i find that no donation has been processed? 


  • Avatar
    Tim Madden


    When I click the iTunes link, it now takes me to Apple, not iTunes.



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    Jennifer Rodger

    There is something very wrong with either ebay or paypal checkout.
    It keeps repeating the paypal authorisation confirmation.
    Had to cancel 3 times now and check out through ebay app and paypal.
    Your app is buggy and woefully slow and hardly useable now.

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    Caitlin Dean

    Hi, there seems to be a lot of bugs within the android and iphone apps which is making them very difficult to use. A lot of my charity's supporters are starting to get so frustrated they're stopping using it and we're missing out on the potential donations. 

    Are there plans to fix the bugs and get the apps working more smoothly?


  • Avatar
    Elizabeth Johnson

    I have never been able to use the app as I login with Facebook; it always gives the error message 'couldn't validate Facebook details' -have no problems logging in on mobile browser or PC this way; sort it out easyfundraising!

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    Marion Haworth
    Hi, having read the details about when payments are made and statements are prepared, I am at a loss to understand why it shows that the last statement to be ready is the third quarter of 2016!  I am pretty sure the 4th quarter has been paid and the statement prepared, so why is this on the main page?  It's very confusing - can it be amended please?
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    Helen O'Brien


    I have recently started with MACS and haven't had anything to do with EasyFundraising before, so apologies if this is a silly question. However, I notice that the EasyFundraising page on our website doesn't look quite right and I seem unable to fix it from my end.

    Please could you take a look here and advise?


    Many thanks,


  • Avatar
    Kim Osborne

    i made a purchase from amazon using the easyfundraiser site on the 23rd of march the item was £84.99 and its not showing up in my donation history if someone could help me with this please id very much appreciate it. thank you

  • Avatar
    Debra Quantrill

    When I try to get into the admin area it comes up with the following:

    You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'AND ext.id =' at line 1

    How can I access the admin area?


  • Avatar
    Clare Samson

    I'm also getting the SQL syntax error when trying to log in to admin area.

  • Avatar
    Liz Powell

    I have been unable to log in to admin area for a couple of days

    I just get this message:

    "You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'AND ext.id =' at line 1"

    Help please

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    Gary Jones

    I cannot log into my account using the toolbar icon and my donation activation is currently not working when trying to activate it through the web page

  • Avatar
    Steven Jarvis

    I have completed the welcome survey twice now, but have still not received the 50p reward for my cause. Please help. 

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