How long will it take for an update on my Missing Donation?

Follow

Comments

4 comments

  • Avatar
    Natalie Mckenna

    Hi. I took part in a survey that was sent to me by yourselves with the promise of a 50p donation. The donation did not appear so I completed the survey a second time hoping that it would work that time but still nothing. Please advise. Thanks

  • Avatar
    Cat

    Hi Natalie

    Survey donations are funded by us, we add these once every 4 weeks and they are due to be added again today, if you don't get one, please send a message using the Submit a Request link at the top of the page and we will chase it up for you.

    Thanks

    Cat

  • Avatar
    Richard Miller

    I submitted a missing donation enquiry on 3 Sep 2017 and was told it would be reviewed after 75 days. I have heard nothing since 13 Sep. Replying as requested to support@easyfundraising.org.uk gets a permanent error message. Please advise current status. Your reference details are:

    Our reference: 828866-59abc8f45c117
    Order date: 27th August 2017
    Order value: £1,279.00
    Date of visit: 27th August 2017 13:10:42
    Retailer: John Lewis

    That should enable you to find my email address to respond directly.

    Thanks,

    Richard

  • Avatar
    Roisin

    Hi Richard, sorry you are having some issues. Our customer support team are contacting you with an update now. Roisin

     

Please sign in to leave a comment.