Firstly, congratulations on raising a donation for your cause, you will have got an email from us as the donation is added to your account so you know what you will be expecting to receive.
Donations Explained:
You've Raised
This is the total amount of donations you have raised (pending and confirmed). This amount will increase as you continue to raise donations but can decline, for example, if you return an item or the retailer adjusts the value.
Tracked & Pending
We track when you make a purchase with a retailer via easyfundraising. This will show in your account as 'Pending' until the retailer confirms the cancellation or returns period is complete. For travel purchases, this will be after your date of stay.
Confirmed
We have received confirmation from the retailer that your donation will be paid, once we have received the funds from the retailer the donation will be ready to be paid to your cause. Once this has happened, it will be visible on the next payment run statement and will be paid when the balance to be passed on reaches £15.
Adjusted
On rare occasions, retailers sometimes adjust the value of a donation after it has been confirmed. If this occurs, we will mark the donation as adjusted whilst we resolve this with the retailer.
Declined
The retailer has declined the donation. The most common reason for a decline is when a purchase was returned or cancelled. Retailers may also decline donations if terms and conditions have not been met, for example, if you have used a voucher code.
When a donation is declined, its value is removed from the total raised.
If your donation isn't quite right, or if you don't believe it should have been reversed you can report this to us from the donation in your donation history.
If you haven't yet got a donation that you were expecting, you can let us know using the Make a claim button on your donation history.