The 3 buttons shown on your referrals page indicate how far into unlocking the referral the person/people you referred are:
- If one dot is coloured, it means they have signed up using your referral link.
- If two dots are coloured, they have signed up using your referral link and have raised donations from shopping that have been confirmed but that don't yet add up to £5
- If all three dots are coloured, they have used your referral link to sign up and have raised at least £5 in confirmed shopping donations. The referral bonus will be added to your account when we are paid these donations by the network
If you can only see one dot coloured but the person you referred has raised a donation from shopping, it will be that this donation hasn't yet been confirmed but when it is the second dot will update.
If you can see two dots but you know the person you referred has raised the required amount in shopping donations, it will be that the donations haven't been paid to us yet by the network so the bonus can't be fully unlocked just yet. Once the required amount has been received by us from the network this will update. You can find out more about donations and their status here.
If someone used to show on your referrals and they don't anymore, they have usually run out of time to unlock the bonus as there is a limit of 12 months to complete the referral.
I hope this helps, if you need anymore information or want us to check on anything more specific please send us a message.