All about easyfundraising

Here are the most common questions asked about easyfundraising, if there is anything else you'd like to know you can drop us a message anytime.

How does easyfundraising work?

How does easyfundraising make money?

How much has been raised for good causes so far?

Can easyfundraising be used outside the UK?

Speak to Customer Support

How do I make a complaint?

How does easyfundraising work?

We turn your daily shopping into everyday magic!

easyfundraising partners with over 7,000 brands who will donate part of what you spend to a cause of your choice. It won't cost you any extra. The cost is covered by the brand.

Brands pay us a commission because when you start your shop from the easyfundraising website or app, they can see we sent you to them. If you make a purchase, a commission is generated, and we turn that into a donation - magic!

More about how it works

How does easyfundraising make money?

We work with over 7,000 brands to turn your daily shopping into everyday magic.

Why do brands donate?

Brands are always looking for people to come to their websites to browse their products and offers. Those retailers pay websites like ours a commission if people we send to their website, go on to make a purchase.

How does easyfundraising make money?

Brands pay us a commission when a sale is made on their website from a customer who has come to them via easyfundraising. We pass on 50% of that commission to the cause you have chosen to support. The donation amount you see on our website and app is the amount we pay across to the cause.

We also make money from advertising retailer offers and promotions in emails and on our website.

How much has been raised for good causes so far?

Since 2005 good causes across the UK have raised over £49 million* with easyfundraising. 

*correct as at 21/11/2023

Can easyfundraising be used outside the UK?

easyfundraising is a UK-based website, however, you might be able to track purchases from other countries if you’re using the UK version of the brand website.

If you’re shopping from outside the UK, please ensure that your browser isn’t set to automatically convert the URL into your local location and always make sure that you’re using .co.uk 

Speak to Customer Support

How to speak to us

Need help? Just contact us on Messenger! Look for the blue Messenger button on the left side of your screen.

Messenger is a bit different than regular live chat, so don't be surprised if we don't respond right away. It's more like emailing, but in a chat style. We'll give you an idea of how long it might take us to get back to you when you send a message.

Whether it's sorting out donation hiccups or cheering you on in your journey, our Customer Support is here for anything you need. We love providing great customer service and will always try to do a little extra for you.

Need a different way to talk to us?

We're here to assist individuals with diverse needs, including those facing challenges related to disabilities or impairments affecting typing or reading. Recognising the unique requirements of each individual, our goal is to ensure our service is inclusive and accessible to everyone.

Simply schedule a call through the provided link, and we'll reach out to you at a time and day that suits you best. If you prefer an alternative method of communication, feel free to let us know, and we'll accommodate your preferences.

Schedule a call

How do I make a complaint?

Our aim is to always provide a first-class service. If you are unhappy with the service you have received, please reach out to our support team and this will be the fastest way your complaint will be resolved.

If you’d prefer to write to us, please contact us at:

Complaints Manager

The Support Group (UK) Limited

St Chad’s House

Suite 6

Cross Keys

Lichfield

WS13 6DN

Alternatively, if you wish to register a complaint, please email our complaints team at complaint@easyfundraising.org.uk

Our Complaints Team will respond to you within 1 working day and keep you informed of the progress of your complaint. A decision about your complaint will be made 30 working days of receiving your complaint.