Help Centre
Answers to the most commonly asked questions including managing your cause, updating your account and how we make payments.
Payments to your cause
Signing up a New Good Cause
Supporter Settings
- How can I change my password?
- Can I use easyfundraising abroad?
- How do I choose favourite retailers?
- What information do I need to give to be a Supporter?
- I would like to close my easyfundraising account.
- How can I change my email address?
easyfundraising Donation Reminder and Apps
- How do the easyfundraising Apps work?
- How does the easyfundraising Donation Reminder work?
- Mobiles and tablets - does the Donation Reminder work on these?
- How do I get the easyfundraising Donation Reminder working on my computer or laptop?
- Does the easyfundraising Donation Reminder work for all shops and sites?
- My reminders have stopped, how do I get them back?
Donations
- Donations are different with Amazon and eBay
- How long does it take for a donation to be added to my account?
- Can I claim a donation if I forgot to shop through easyfundraising?
- How do I check my order is eligible for a donation?
- What donation will my cause receive?
- What does donation reversed mean?
Missing Donations
Managing my Cause
- Why isn't my cause logo showing?
- Who is the Cause Admin?
- Can I contact my supporters directly?
- Can I see who supports my cause?
- Can more than one person manage an easyfundraising cause?
- How can I change who controls my cause's easyfundraising account?
Retailers
General Queries
- We have updated our Terms 23 March 2017
- Our details
- How do I contact easyfundraising?
- Something's gone wrong
- Why is it free to use easyfundraising?
- Why should I choose easyfundraising?