Help Centre
Answers to the most commonly asked questions including managing your cause, updating your account and how we make payments.
General Queries
- What does easyfundraising know about my shopping?
- I contacted the retailer and they don't know who easyfundraising is, why is this?
- I'm a retailer, how can I offer donations through easyfundraising?
- Do easyfundraising have any referral schemes?
- How does easyfundraising work?
- Can I see how much other supporters of my cause have raised?
Cause Queries
- Where has my admin area gone?
- Updating your payment method from JustGiving
- Who is the Cause Admin?
- When will I find out how much my cause will receive?
- When will my cause receive its donations?
- Can I contact my supporters directly?
Supporter Queries
- How can I change my password?
- Can I use easyfundraising abroad?
- What information do I need to give to be a Supporter?
- I can't remember my password, what should I do?
- I can't login to my easyfundraising account.
- I would like to close my easyfundraising account.
Donations
- Card details for instore donations
- Will ad blockers prevent my donations tracking?
- Donations are different with Amazon and eBay
- I clicked the 'Go shopping' button but it didn't work
- Where can I check what donations a retailer offers and if my shopping will be eligible?
- How long will it take for an update on my Missing Donation?
easyfundraising Donation Reminder and Apps
- The easyfundraising Donation Reminder on Safari 12
- John Lewis, Amazon and Hotels.com and the easyfundraising app
- How does the easyfundraising Donation Reminder work with Chrome and Firefox?
- How do the easyfundraising Apps work?
- How does the easyfundraising Donation Reminder work?
- Mobiles and tablets - does the Donation Reminder work on these?