Help Centre
Get answers to some of the most frequently asked questions about easyfundraising.
Payment and Balance Queries
Shopping Donation Queries
- I've raised my first donation but what happens next?
- Can I raise a donation for my charity if they’re not registered with AmazonSmile?
- Who manages and fulfils AmazonSmile donations?
- Why hasn't my donation been added?
- Will ad blockers prevent my donations tracking?
- Donation Reminder is not available on Amazon
easyfundraising Donation Reminder and Apps
- How does the easyfundraising Donation Reminder work on my computer or laptop?
- Why isn't there a Donation Reminder for a mobile or tablet?
- Does the easyfundraising Donation Reminder work for all shops and sites?
- How does the easyfundraising App work?
- What if I go directly to the retailers App and not their website?
- The easyfundraising Donation Reminder on Safari 12
Managing a Cause Account
- What can I edit on our cause page?
- How can I manage my cause?
- Can my cause raise with easyfundraising?
- Why hasn't my cause been approved yet?
- Can easyfundraising help my cause get started on easyfundraising?
- What details do I need to setup my cause on easyfundraising?
Managing My Supporter Account
- How can I change my password?
- Can I use easyfundraising abroad?
- What information do I need to give to be a Supporter?
- I can't remember my password, what should I do?
- I can't login to my easyfundraising account.
- I would like to close my easyfundraising account.
General Queries
- What does easyfundraising know about my shopping?
- Do easyfundraising have any referral schemes?
- Why should we choose easyfundraising?
- How does easyfundraising work?
- Can I see how much other supporters of my cause have raised?
- Why is it free to use easyfundraising?
Direct Donation Queries
- How are credit or debit card donations paid?
- Am I notified when someone donates to my page?
- How do I get the new features?
- Can I thank people that have donated to my Cause?
- Do I get 100% of the direct donation value?
- We are already registered on easyfundraising, when can we access this feature?