Help Centre
Answers to the most commonly asked questions including managing your cause, updating your account and how we make payments.
Payments to your cause
Signing up a New Good Cause
Supporter Settings
- How can I change my password?
- Can I use easyfundraising abroad?
- What information do I need to give to be a Supporter?
- I would like to close my easyfundraising account.
- How can I change my email address?
- Can I support more than one cause?
easyfundraising Donation Reminder and Apps
- John Lewis, Amazon and Hotels.com and the easyfundraising app
- Does the donation reminder work with the latest version of Firefox?
- How does the easyfundraising Donation Reminder work with Chrome and Firefox?
- How do the easyfundraising Apps work?
- How does the easyfundraising Donation Reminder work?
- Mobiles and tablets - does the Donation Reminder work on these?
Donations
- Card details for instore donations
- Donations are different with Amazon and eBay
- How long does it take for a donation to be added to my account?
- Can I claim a donation if I forgot to shop through easyfundraising?
- What donation will my cause receive?
- What does donation reversed mean?
Missing Donations
Managing my Cause
- Where has my admin area gone?
- Updating your payment method from JustGiving
- Who is the Cause Admin?
- Can I contact my supporters directly?
- Can I see who supports my cause?
- Can more than one person manage an easyfundraising cause?
Retailers
General Queries
- General Data Protection Regulation (GDPR)
- Where has the favourites star gone?
- Our details
- How do I contact easyfundraising?
- Something's gone wrong
- Why is it free to use easyfundraising?