Help Centre
Get answers to some of the most frequently asked questions about easyfundraising.
Payment and Balance Queries
Shopping Donation Queries
- I've raised a donation but what happens next?
- Tips to make sure your shopping counts
- How do I raise donations when I shop?
- How long does it take for a donation to be added to my account?
- What should I do if I don't receive a donation?
- Submitting a Missing Donation Claim
easyfundraising Donation Reminder and Apps
- Posting to activity feeds on the easyfundraising app
- App activity feeds
- How to add the Donation Reminder on your Chrome browser
- easyfundraising Donation Reminder and Microsoft Edge
- easyfundraising Donation Reminder will no longer be available on Internet Explorer
- How does the easyfundraising Donation Reminder work on my computer or laptop?
Managing a Cause Account
- Why do my cause referral donations show to 3 decimal places?
- What donations have been raised for my cause?
- What can I edit on our cause page?
- How can I manage my cause?
- Can my cause raise with easyfundraising?
- Why hasn't my cause been approved yet?
Managing My Supporter Account
- How can I amend my name and profile?
- How can I view my own donations?
- How can I change my user name and password?
- Can I use easyfundraising abroad?
- What information do I need to give to be a Supporter?
- I can't login to my easyfundraising account, can you help?
General Queries
- How do I stop the noise on the chat window?
- What does easyfundraising know about my shopping?
- Do easyfundraising have any referral schemes?
- Why should we choose easyfundraising?
- How does easyfundraising work?
- Can I see how much other supporters of my cause have raised?
Direct Donation Queries
- What documents can I send to verify my identity for direct donations?
- How are credit or debit card donations paid?
- Am I notified when someone donates to my page?
- How do I get the new features?
- Can I thank people that have donated to my Cause?
- Do I get 100% of the direct donation value?