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Donations Support
Missing Donations
Missing Donations
How long should a missing donation claim be 'in review'?
I just placed an order with a retailer and I don’t know if my donation registered?
I can't see my donation
How do I monitor the progress of missing donations?
Why do some brands only give donations on certain products?
How long do missing donation claims take to process?
I've raised a missing donation, and this doesn't appear in my donation history.
How to find a confirmed Missing Donation in your donation history
What do the statuses on the claims page mean
How long after my purchase do I have to submit a missing donation?
When will I receive an update about my missing donation?
I can't find the brand I shopped with to submit a missing donation claim