Our aim is to always provide a first-class service. If you are unhappy with the service you have received, you can make a complaint by writing to:
Complaints Manager
The Support Group (UK) Limited
St Chad's House
Suite 6
Cross Keys
Lichfield
WS13 6DN
Alternatively, you can email your complaint to complaint@easyfundraising.org.uk.
We will acknowledge receipt of your complaint within 1 working day and keep you informed of its progress.
We aim to provide a final response within 30 working days of receiving your complaint. If we are unable to meet this timescale, we will let you know and provide an updated timeframe.