We always aim to provide an excellent service. If you're unhappy with the service you've received, we'd like the opportunity to put things right.
How do I make a complaint?
You can send your complaint by post or email.
By post
Complaints Manager
The Support Group (UK) Limited
St Chad's House
Suite 6
Cross Keys
Lichfield
WS13 6DN
By email
complaint@easyfundraising.org.uk
What should I include?
To help us investigate your complaint as quickly as possible, please include:
- Your name.
- The email address registered to your easyfundraising account (if applicable).
- A description of your complaint.
- Any relevant dates or order details.
- Copies of any supporting information, if available.
What happens after I submit my complaint?
Once we receive your complaint:
- We'll acknowledge it within 1 working day.
- We'll investigate the issues you've raised.
- We'll keep you informed if we need any additional information or if there are any delays.
When will I receive a response?
We aim to provide a final response within 30 working days of receiving your complaint.
If we're unable to meet this timescale, we'll let you know and explain why, along with an updated timeframe.