There are three reasons why you may not have been paid on the last donation day
You had less than £15 of donations available for payment at the cut-off period
You haven't added payment details
Your payment method needs updating
You had less than £15 of donations ready to be paid at the cut-off period
Two weeks before each donation day, we implement a donation cut-off. This allows our team to process all the donations that have come through and ensure everything goes smoothly. If you earned a donation after this cut-off date, then it will not be Available for payment until the following Donation Day.
Below is a table of each coming Donation Day and the planned dates that they cover
| Payment Period | Includes sales up to | Payment Date |
| Q3 2024 | 31st Oct 2024 | 12th Nov 2024 |
You haven't added payment details
In order for us to send you a payment, we need to know where to send it. You can add your payment details by clicking here. If you have issues, then don't hesitate to contact customer support.
Your payment method needs updating
If you haven't updated your payment method for a while, it's worth checking to make sure the details are correct. You may have changed bank account or postal address, in which case the details will need updating, otherwise our payment may bounce. These details can be updated by clicking here.