When you let us know about a missing donation, you’ll receive an automatic confirmation email and our team will check the information you provided. We’ll email you if we need any further details.
We will then send it on to the retailer after 21 days, and we’ll email you to let you know.
The retailer will then review your claim and let us know whether it will be confirmed or declined. Either way, we’ll be in touch as soon as we hear back. This usually takes between 4-6 months. However, travel retailers won’t process your missing donation until after your travel date.