When you raise a missing donation, our Customer Support team will email you promptly to confirm receipt. If any further information is required, they will also reach out to you. Once the missing donation is forwarded to the brand, it will be set as "in review".
The time for a claim to be in review can vary by brand.
they will inform you of the action taken, and upon confirmation or decline of the missing donation, they will send you an email to confirm the decision. On average, it takes brands around 90 days to come back to us with a decision.