If you've requested a password reset but haven't received the email, there are a few things you can check before contacting Support.
Check your spam or junk folder
The password reset email may have been filtered into your spam or junk folder. If you find it there, mark it as "Not Spam" to help future emails arrive in your inbox.
Wait a few minutes and try again
It can sometimes take a few minutes for the email to arrive. If you haven't received it after a short wait, request another password reset here:
https://www.easyfundraising.org.uk/password/forgot/
Check you're using the correct email address
The most common reason for not receiving a password reset email is using an email address that isn't registered with your easyfundraising account.
If you have more than one email address, try requesting a password reset for each one until you receive the email.
Still not receiving the email?
If you've:
- Checked your spam or junk folder
- Waited a few minutes and requested another reset
- Tried any other email addresses you may have used
and you still haven't received the password reset email, please use the Contact Us button below to start a conversation.