The only way you can submit a missing donation claim is if we have a visit recorded from us to the brand against your account.
If you can't see the brand that you shopped with, there are a few reasons why this could be and what you can do to make sure the visit is recorded next time:
Are you checking the right date? Sometimes, if you're browsing before you buy, you might look at a retailer on several dates, please make sure you're checking for the right date when you try and submit a claim.
Did you go directly to the retailer when you shopped? If the answer to this is yes, there hasn't been a connection made between us and your visit to the retailer and therefore there is no visit recorded.
Were you logged in to your easyfundraising account? If you were logged in to someone else's account, your visit may have been recorded on their account rather than yours. If you share a device that you shop on and you could have been logged in to someone else's account, you could ask them to check if they have received your donation. Alternatively, if you weren't logged in at all, there won't have been a connection to your easyfundraising account and this donation will not be added.
Is something in your computer settings stopping the visit recording? Your donations may not track when you have an ad-blocker installed on your browser. We use cookies, little pieces of information on your browser, to track your donation from the retailer to your chosen cause. Ad-blockers can block these cookies, meaning that even though you’ve shopped through easyfundraising, your donation may not make it through.
Help us gather more information. If you’ve checked everything and still can’t find the brand you shopped with, please help us by filling out this form. While we may not need to respond to every submission, your feedback will help us identify any recurring issues and improve tracking for future donations.