Most donations track successfully when you start your shopping journey through easyfundraising and follow the retailer's terms. If a donation doesn't track, it's often because one of the steps below was missed.
Following this guidance will give your donation the best chance of tracking successfully.
Before you shop
Start your shopping through easyfundraising
Always begin your shopping journey using one of the following:
- The easyfundraising website
- The easyfundraising mobile app
- Donation Reminder browser extension
Starting your journey elsewhere may prevent your donation from tracking.
Sign in to your easyfundraising account
Make sure you're signed in before starting your shopping journey. If you're not signed in, we won't be able to link any tracked donation to your account.
Check the retailer's donation terms
Every retailer has different conditions for earning a donation.
Before shopping, review the retailer's page on easyfundraising to check:
- Eligible products or services
- Any exclusions
- Donation rates
- Special conditions
While you're shopping
Complete your purchase in one session
Where possible, complete your purchase in a single shopping session.
Avoid:
- Leaving items in your basket for long periods.
- Returning later to complete the purchase.
- Using previously saved baskets.
For larger purchases, such as insurance or holidays, it's especially important to start and complete the transaction in the same session.
Use only easyfundraising voucher codes
Only voucher codes and offers displayed on easyfundraising should be used.
Voucher codes from other websites can prevent your donation from qualifying.
Browser and device settings
Accept cookies
Some retailers require you to accept cookies to recognise that you've visited through easyfundraising.
If you reject cookies, your donation may not track.
Don't use Private or Incognito mode
Private or Incognito browsing can prevent tracking cookies from being stored, meaning your donation may not track correctly.
Check your browser settings
For the best tracking experience:
- Enable cookies.
- Enable JavaScript.
- Disable ad blockers that may block affiliate tracking.
- Check that any privacy software, antivirus or firewall isn't preventing affiliate tracking links from working.
Completing your purchase
Finish your purchase online
If you start your shopping journey online but complete the purchase over the phone or through another channel, your donation may not track.
Where possible, complete the purchase online after starting through easyfundraising.
Why didn't my donation track?
The most common reasons are:
- Shopping didn't start through easyfundraising.
- The donation wasn't activated.
- The retailer's terms weren't met.
- A non-easyfundraising voucher code was used.
- Cookies were blocked or deleted.
- Private or Incognito browsing was used.
- The purchase wasn't completed in the same online session.
Missing donation
If you've followed the guidance above and your donation still hasn't appeared, please submit a Missing Donation claim.