Temu has some specific requirements for donations to track successfully. Following the guidance below will give your purchase the best chance of earning a donation.
Before you shop
Start your shopping through easyfundraising
Always begin your shopping journey from:
- The easyfundraising website
- The easyfundraising app
Make sure you're signed in to your easyfundraising account before visiting Temu.
Complete your purchase in one session
For the best chance of your donation tracking, complete your purchase in a single shopping session.
Avoid:
- Saving items in your basket for later.
- Leaving the Temu website and returning later to complete your purchase.
Accept cookies
Temu requires cookies to recognise that you've visited through easyfundraising.
If you reject or block cookies, your donation may not track.
Before making your purchase, make sure you've accepted Temu's cookie preferences.
Why didn't my Temu donation track?
The most common reasons are:
- Shopping didn't start through easyfundraising.
- Items were already saved in your basket.
- The purchase wasn't completed in one session.
- Cookies weren't accepted.
- Browser privacy settings or extensions blocked tracking cookies.
Missing a Temu donation?
If you've followed all of the guidance above and your donation hasn't appeared after the expected tracking period, please submit a Missing Donation claim.