Grocery retailers often have different tracking requirements to other online retailers. Following these tips will give your order the best chance of tracking and earning a donation.
Meet the minimum order value
Most grocery retailers require you to spend a minimum amount before a donation is eligible.
This minimum usually applies when you reserve your delivery or collection slot, but your final order value must still meet or exceed the retailer's minimum spend.
For example, if the retailer's minimum spend is £50, your final order total must be £50 or more.
Please note that some products, such as alcohol, may not count towards the qualifying spend. Always check the retailer's donation terms before shopping.
Complete your order in one session
For the best chance of your donation tracking, complete your shopping in a single session.
Avoid:
- Reserving a delivery slot and returning much later to finish your order.
- Leaving items in your basket for an extended period.
- Using previously saved baskets where possible.
If you do return to your order later, make sure you start your shopping journey through easyfundraising again before completing your purchase.
If you amend your order
If you make changes to your grocery order after initially checking out, such as adding or removing items, you should start your shopping journey through easyfundraising again before confirming the updated order.
This helps ensure the amended order remains eligible for donation where supported by the retailer.
Use the retailer's website, not their app
If you're shopping on a mobile phone or tablet:
- Open the easyfundraising app.
- Visit the retailer from within the app.
- Complete your purchase using the retailer's mobile website.
Do not complete your purchase using the retailer's own mobile app, as donations generally won't track when shopping through retailer apps.
Check the retailer's donation terms
Every grocery retailer has different donation rates, qualifying products and exclusions.
Before shopping, check the retailer's page on easyfundraising to confirm:
- Minimum spend requirements.
- Eligible products.
- Excluded products or services.
- Any other donation conditions.
Why didn't my grocery donation track?
The most common reasons are:
- The minimum spend wasn't met.
- The order was completed through the retailer's mobile app.
- The shopping journey wasn't started through easyfundraising.
- The order was amended without restarting through easyfundraising.
- The retailer's donation terms weren't met.
Missing a grocery donation?
If you've followed the guidance above and your donation hasn't appeared after the expected tracking period, please submit a Missing Donation claim.